At KUNHIVE, we hold every customer's feedback and suggestions in the highest regard. We're dedicated to promptly and fairly resolving any issues that may arise, making your concerns our top priority.

When using the KUNHIVE Platform, if you have questions or concerns regarding returns, resending items, or any other feedback, you can utilize the ticket system in the 'Support' section.

Here are the straightforward steps to get the help you need:

Click on the ‘Orders’ section in the function bar.

You can submit Support when your orders are in the ‘Total’, ‘Processing’ and ‘Fullfilled’ states.

After clicking ‘Support’, you can select the problems encountered by the order, and then submit the corresponding picture proof, and then click ‘Submit’.

After submitting the ‘Support Form’, your dedicated sales manager will contact you as soon as possible to assist you.

After submission, please return to the ‘Support’ section. All submitted Support Forms will be listed here, including:

lSupport subject

lOrder number

lSubmission time

lCurrent status

Once your form is received, our team will contact you promptly to assist and address your request.

In addition to the platform form, you can contact your agent for immediate assistance. We are always here to provide you with sincere feedback and support.