Policy Scope

This policy applies to all drop-shippers utilizing KUNHIVE’s platform (www.kunhive.com). It outlines procedures for returns, refunds, and reshipments, excluding cases arising from customer preference errors (e.g., incorrect size/color selection).

Eligibility Criteria

KUNHIVE offers a 7-day post-delivery window for claims related to:

Missing/Damaged Items: Requires proof of customer refund and product defect evidence (photos/videos + shipping labels).

Delivery Failures: Redelivery available within 7 days for USD 15/parcel (updated address required).

Customized Products: Non-refundable post-payment, except for confirmed manufacturing defects.

Key Exclusions

Force majeure events (natural disasters, strikes, war).

Remote area/PO box deliveries.

Unbranded shipping services exceeding 35-day transit during peak seasons (Sep–Feb).

Scratches/dents on non-functional parts; glass/ceramic item damages.

Processing Guidelines

Refunds

Issued via original payment method within 7 business days.

Seller responsible for payment provider fees.

Reshipments

Approved requests processed within 3 business days.

Shipping method determined by KUNHIVE; tracking details provided.

Address Discrepancies

End-customer address as recorded in KUNHIVE’s system takes precedence.

Address changes invalid after payment; claims require proof of non-delivery.

Special Circumstances

Customized orders: Remake option only for quality issues.

Force majeure: No liability for delays/disruptions.

Final Provisions

KUNHIVE reserves the right to deny claims for refused parcels or unlisted scenarios. Remote area definitions align with logistics provider guidelines.